There have been many claims that the Internet represents a new nearly frictionless market. The characteristics of the Internet as a channel for two categories of homogeneous products books and CDs. Additionally the Internet e-tailers’ price adjustments over time are up to 100 times smaller than conventional e-tailers’ price adjustments - presumably reflecting lower menu costs in Internet channels. The levels of price dispersion depend importantly on the measures employed. When compare the prices posted by different Internet e-tailers it is find substantial dispersion.

Today I received a long letter from a man who created a new self-defense system. He claims he can defeat anyone in under 3 minutes.

He wants me to promote him and his method. He went on to say he’d be happy to meet with me to prove his skills.

What did he have in mind?

He wants to beat me up.

I’m serious.

“If I can defeat you within 3 minutes,” he said in his letter, “then you promise to promote me and my products. Deal?”

Traditionally the marketing mix is co-ordinated so efficient product, price, promotion and place strategies are developed for products purchased over the counter. The internet is changing the way we sell our products and services. That’s a fact. Consumers now use the internet to research and purchase products/services online. Organization now needs online strategies to attract and retain customers. The e-marketing mix considers the elements of presenting the marketing mix online.

The quality of the internet e-tail service is the real thing that a e-tail business should keep in view. However, firms face several problems in understanding the context of web based commerce. Current notions of service quality and delivering quality service are based largely on research and managerial experience in conventional contexts where customers can physically examine and interact with the products they purchase. In contrast, the nature of customer interactions with products as well as the cues they receive about the firm is likely to be significantly different online. Understanding how customers perceive service quality online and how such perceptions influence perceptions of value and willingness to purchase online.